Shipping policy

Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Signature Requirement for High-Value Items
For security and fraud prevention, certain high-value orders (including televisions, amplifiers, professional speakers, or orders over $500) may be shipped with a signature-required delivery service at our discretion.

By placing an order, the customer acknowledges that a signature may be required upon delivery and agrees to ensure that someone is available at the delivery address to receive the shipment. Orders returned or delayed due to an unavailable recipient may be subject to additional shipping fees.

Domestic Shipping (Canada) We currently ship to all provinces and territories across Canada.

• Note: We do not ship to P.O. Boxes due to the size and weight of our audio and video equipment. Please provide a valid physical street address.

International Shipping We currently only ship to addresses within Canada. We do not offer international shipping at this time.

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at

Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Signature Requirement for High-Value Items
For security and fraud prevention, certain high-value orders (including televisions, amplifiers, professional speakers, or orders over $500) may be shipped with a signature-required delivery service at our discretion.

By placing an order, the customer acknowledges that a signature may be required upon delivery and agrees to ensure that someone is available at the delivery address to receive the shipment. Orders returned or delayed due to an unavailable recipient may be subject to additional shipping fees.

Domestic Shipping (Canada) We currently ship to all provinces and territories across Canada.

Note: We do not ship to P.O. Boxes due to the size and weight of our audio and video equipment. Please provide a valid physical street address.

International Shipping We currently only ship to addresses within Canada. We do not offer international shipping at this time.

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at support@genzelectronics.ca.com with your name and order number, and we will investigate it for you.

DAMAGES & ISSUES (CRITICAL POLICY)

1. Inspect on Arrival Please inspect your order immediately upon reception. If the external box is severely damaged, you must refuse the shipment or strictly note "DAMAGED" on the driver's delivery receipt before signing.

2. The 12-Hour Rule (Televisions & Monitors) Due to carrier insurance policies for screens:

You must unbox and inspect your TV or Monitor for physical damage (cracks, dents, impact lines) within twelve (12) hours of delivery.

Any claims for physical damage made after 12 hours will be denied, as we cannot claim insurance from the carrier after this window.

3. Filing a Claim If the item is damaged in transit, defective under warranty, or if you receive the wrong item, please contact us immediately at support@genzelectronics.ca.com. For items damaged in transit, please save all packaging materials (box, styrofoam, wrapping) and the damaged goods, as the carrier may require an inspection before processing the claim.

 with your name and order number, and we will investigate it for you.

DAMAGES & ISSUES (CRITICAL POLICY)

1. Inspect on Arrival Please inspect your order immediately upon reception. If the external box is severely damaged, you must refuse the shipment or strictly note "DAMAGED" on the driver's delivery receipt before signing.

2. The 12-Hour Rule (Televisions & Monitors) Due to carrier insurance policies for screens:

• You must unbox and inspect your TV or Monitor for physical damage (cracks, dents, impact lines) within twelve (12) hours of delivery.

• Any claims for physical damage made after 12 hours will be denied, as we cannot claim insurance from the carrier after this window.

3. Filing a Claim If the item is damaged in transit, defective under warranty, or if you receive the wrong item, please contact us immediately at

Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Signature Requirement for High-Value Items
For security and fraud prevention, certain high-value orders (including televisions, amplifiers, professional speakers, or orders over $500) may be shipped with a signature-required delivery service at our discretion.

By placing an order, the customer acknowledges that a signature may be required upon delivery and agrees to ensure that someone is available at the delivery address to receive the shipment. Orders returned or delayed due to an unavailable recipient may be subject to additional shipping fees.

Domestic Shipping (Canada) We currently ship to all provinces and territories across Canada.

Note: We do not ship to P.O. Boxes due to the size and weight of our audio and video equipment. Please provide a valid physical street address.

International Shipping We currently only ship to addresses within Canada. We do not offer international shipping at this time.

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at support@genzelectronics.ca.com with your name and order number, and we will investigate it for you.

DAMAGES & ISSUES (CRITICAL POLICY)

1. Inspect on Arrival Please inspect your order immediately upon reception. If the external box is severely damaged, you must refuse the shipment or strictly note "DAMAGED" on the driver's delivery receipt before signing.

2. The 12-Hour Rule (Televisions & Monitors) Due to carrier insurance policies for screens:

You must unbox and inspect your TV or Monitor for physical damage (cracks, dents, impact lines) within twelve (12) hours of delivery.

Any claims for physical damage made after 12 hours will be denied, as we cannot claim insurance from the carrier after this window.

3. Filing a Claim If the item is damaged in transit, defective under warranty, or if you receive the wrong item, please contact us immediately at support@genzelectronics.ca.com. For items damaged in transit, please save all packaging materials (box, styrofoam, wrapping) and the damaged goods, as the carrier may require an inspection before processing the claim.

. For items damaged in transit, please save all packaging materials (box, styrofoam, wrapping) and the damaged goods, as the carrier may require an inspection before processing the claim.